Terms and Conditions

Find below the Cotswold Blooms general terms and conditions, full details are available on request.

Weddings

1. A quotation for the cost of your wedding flowers will be sent out to you soon after your initial consultation. This is a guide price and will be subject to change following the detailed consultation to account for any changes you make nearer to the wedding day and reflect the market cost of the flowers at the time of ordering. Seven days after the quote has been issued you will be required to sign our wedding contract. This will be countersigned by Cotswold Blooms upon receiving the booking deposit and will then form a binding contract.
2. A £100 booking deposit is required to hold and book your wedding date. This should be paid during the initial consultation or with the return of the signed contract. This deposit will be subtracted from your final wedding bill. If for any reason you decide to cancel your wedding, this deposit is non-refundable. If you decide to postpone your wedding, we will hold the deposit until the wedding goes ahead and may be subject to rearrangement fees.
3. Once your wedding date is booked with us, you should arrange a further detailed consultation approximately 4 - 6 weeks before your wedding day. This is to finalise the arrangements and discuss any last minute changes.
4. All wedding consultations will be made by appointment only. The initial and detailed consultations are complimentary. We will be available for contact by phone and email at any stage to answer any questions and queries you may have. Further requests for consultations may be charged.
5. Any changes made to a wedding order must be submitted in writing by the bride, groom or appointed acting party. We order your wedding flowers approximately ten to fourteen days before your wedding date, dependent on type of flowers chosen. You will not be allowed to make any changes after the order has been placed without additional fees. We will however try to make small changes where possible to accommodate your needs.
6. As fresh flowers and foliage are living products, there are occasions when particular varieties may be unavailable. Whilst every effort is made to source products accordingly, sometimes we are unable to obtain a particular type of flower. All fresh flowers and foliage are subject to availability and stringent quality checks, as such Cotswold Blooms reserve the right to use a similar flower in place of the previously chosen flower.
7. The final invoice for your wedding flowers will be issued to you after your detailed consultation. The final payment must be paid in full 30 days before the wedding. Cotswold Blooms reserves the right to cancel any wedding flowers, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
8. Prices quoted will take into consideration a premium for weddings occurring over Valentine’s Day, Mother’s Day weekend and any public / bank holiday.
9. We require a signature from yourself or an appointed person when you receive your flowers to confirm their delivery is of acceptable condition and that quantities are correct. Any queries must be raised within 1 hour of delivery.
10. Cancellation Charges
Any cancellations made within 90 days of the booked event: No deposit refundable.
Any cancellations made within 60 days of the booked event: No deposit refundable and administration charge will be applicable of £50.00.
Any cancellations made within 30 days of the booked event: No deposit refundable and 50% of the final balance will be required.
Any cancellations within 14 days of the booked event: Full balance will be required.

Prop Hire

1. A holding deposit will be required to cover any loss or damage while in the hirer’s possession. This will be returned once the hire Equipment has been returned in perfect condition.
2. Equipment hire is based on 2 day’s (48 hours) hire duration. On request, the Hirer may collect 1 day before the event subject to Equipment being available. An extra days hire may be charged if necessary.
3. The Hirer shall be solely responsible for the Hired Equipment, not the reception / event venue / hotel / florist or any other third party to whom shall take possession of the hired Equipment. The Hirer shall be alone responsible for insuring the hired Equipment is kept in good order from the time of receipt of delivery until back into the possession of Cotswold Blooms.
4. Any damage to hired Equipment or missing Equipment will be charged to the Hirer. Replacement of Equipment is charged at current market price. It is then the responsibility of the Hirer to reclaim any of these costs from the venue if the venue was at fault.
5. In the event that Equipment is unavailable, Cotswold Blooms will endeavour to notify the Hirer as soon as possible and promptly refund any monies already paid. The extent of Cotswold Blooms liability is limited to a refund of monies already paid.
6. If the replacement or repair costs are higher than the holding deposit, Cotswold Blooms will invoice the Hirer for the difference and the Hirer agrees to pay such invoice within 14 days of receipt.
7. For Equipment that are not returned within 1 day from the hire end period and where Cotswold Blooms have received no contact from the Hirer, Cotswold Blooms are entitled to assume that the Hirer has no intention of returning the property. In these circumstances, Cotswold Blooms reserve the right to notify the authorities as appropriate and invoice the Hirer for the full replacement cost of the Equipment.
8. All hire Equipment is for indoor use only unless specified.
9. The Equipment hired must not be altered in any way, without prior written approval. Some Equipment is fragile, please handle with care at all times. The Hirer under no circumstances will be permitted to spray the Equipment with any hairspray, perfume or any other spray.
10. The hire Equipment remains the property of Cotswold Blooms. The Hirer will undertake not to sell, offer to sell, assign, charge, pledge, underlet or otherwise deal with the any Equipment provided by Cotswold Blooms in any circumstances.
11. The hire charges do not include delivery and collection charges unless otherwise agreed prior to hiring.
12. The Hirer must return all Equipment rented unless they are provided as part of the service, in which case this will be clearly specified in the quotation.
13. All goods should be pre-packed in their original boxes if collection has been agreed.

Weekly Deliveries

1. Quotes will only be valid for fourteen days.
2. Prices for the weekly delivery service will be reviewed annually. This may result in a price rise to take into consideration factors outside of our control, such as inflation rates and delivery costs.
3. Delivery dates may be subject to change, provided clear notification is given.
4. Order is deemed as received once the delivery arrives at the agreed location.
5. The contract for the delivery services will be on an ongoing basis.
6. The client has the right to examine the flowers on arrival and must provide verbal notification of any dissatisfaction in regard to condition, quality, defects or grade of the production. Written notification is required within 7 days. Cotswold Blooms have the option to replace or refund the invoice price of such undelivered or defective items.
7. Once the flowers have been delivered and accepted, no return will be accepted.
8. Payment terms are according to the invoice.
9. The flowers shall remain the property of Cotswold Blooms, until payment has been received.
10. The contract for services can be terminated at any stage following a minimum cancelation period of fourteen days. Termination must be provided in writing.
11. Vases and containers are supplied on a loan basis only and at no stage are owned by the client.
12. Any damage caused to vases and containers must be paid for by the client at the current market selling price.
13. Arrangements delivered may be photographed for use on Cotswold Blooms promotion material, unless specifically stated otherwise by the client.

The Website

1. Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found therein, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.
2. You may create links to this website only after having our written permission.
3. While we endeavour to ensure that the information on the website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
4. The material on this website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website, on the basis that we exclude all representations, warranties, conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
5. All copyrights relating to all information and images on this website are the property of Cotswold Blooms. Any use of the images, including the reproduction, modification, distribution or replication of the images, without the written permission of Cotswold Blooms is strictly prohibited.
6. When you place an order with us or make an online enquiry, we gather certain information which you submit. This includes an address and contact details to allow us to action your request. We will not sell, rent, lend or disclose your information in any form whatsoever to any third party other than for the completion of your order.
7. Cookies are small text files that are placed on your computer. They are used by most websites in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This website uses a limited amount of Cookies to work with the service provided by Google Analytics. This allows us to analyse the use of this website so we can measure and improve the performance. Google Analytics generates statistical and other information about website use by means of cookies, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Other

1. English law shall apply in all relations to Cotswold Blooms.
2. All prices are in UK Pounds Sterling and are correct at time of viewing.

For any queries with the terms and conditions please contact us enquiries@cotswoldblooms.com.

Copyright © 2011-2017 Cotswold Blooms. All rights reserved.
Telephone: (+44) 01242 300862 | Cotswold Blooms, 6 Newland Court, Cheltenham, GL52 5PL