Privacy Policy — Cotswold Blooms

Last updated: May 2026

1. About this Privacy Policy

This Privacy Policy explains how Cotswold Blooms (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or contact us.

Cotswold Blooms is a UK-based sole trader business providing wedding and event floristry services.

We comply with UK GDPR and the Data Protection Act 2018.

2. Who we are

Business name: Cotswold Blooms
Email: enquiries@cotswoldblooms.com
Location: United Kingdom

We are the data controller responsible for your personal data.

3. Information we collect

We may collect and process the following personal data:

  • Your name
  • Your email address
  • Wedding or event details you provide
  • Any information you include in your enquiry messages
  • Website usage data (via cookies and analytics tools)

We do not collect more information than is necessary to respond to your enquiry or provide our services.

4. How we collect your data

We collect personal data when you:

  • Submit an enquiry via our website contact form
  • Contact us directly by email
  • Browse our website (via cookies and analytics tools)
  • Interact with embedded content such as Instagram or reviews

5. How we use your data

We use your personal data to:

  • Respond to enquiries and provide quotes
  • Communicate with you about your wedding or event
  • Manage and deliver floristry services
  • Improve our website and user experience
  • Understand website traffic and performance

We do not sell or rent your personal data to third parties.

6. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests — to respond to enquiries and operate our business
  • Contract — where we are preparing or fulfilling a booking or agreement

7. How long we keep your data

We typically retain enquiry data for up to 2 years.

This is because wedding planning often takes place well in advance, and we may need to refer back to previous conversations.

After this period, your data is securely deleted unless we are required to retain it for legal, accounting, or regulatory purposes.

8. Cookies and analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site.

We use:

  • CookieYes — to manage cookie consent and user preferences
  • Google Analytics — to understand website traffic and usage
  • Instagram embeds/plugins — to display social media content
  • Trustindex — to display reviews and testimonials

Cookies that are not strictly necessary will only be used with your consent via our cookie banner.

You can manage or disable cookies at any time through the cookie settings or your browser.

9. Third-party services

We use third-party services to support website functionality and marketing, including:

  • Google (Analytics)
  • Meta / Instagram (embedded content)
  • Trustindex (reviews and testimonials)

These providers may process limited technical data such as IP address, browser type, and interaction behaviour. Some data may be processed outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

10. How we store and protect your data

Your personal data is stored securely and accessed only by Cotswold Blooms.

Enquiry data is stored within secure email systems.

We take reasonable technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

11. Your data protection rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to or restrict processing
  • Withdraw consent where applicable

To exercise any of these rights, please contact us at:
enquiries@cotswoldblooms.com

12. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

14. Contact us

If you have any questions about this Privacy Policy, please contact:

Cotswold Blooms
📧 enquiries@cotswoldblooms.com